Human Resource Development and Skill Enhancement
Employee Training Approaches and Trends
The source of Daiwa Securities Group’s competitiveness lies in the capabilities of its employees. The Group has defined its personnel ideals as "human resources who can provide high value-added solutions through the use of our 'Quality No. 1' integrity and specialized skills, who constantly make new discoveries, and who have positive mindsets, constantly taking on challenges as they seek to achieve even higher targets." We are focusing on developing human resources that meet these ideals.
In particular, we offer extensive training programs to newly hired employees, as we believe that this is a critical period for their training. Seeking to achieve the “Quality No. 1” in the industry, we adopt a system that allows employees to refine their knowledge, techniques, and mindsets through a variety of programs in the curriculum. It enables us to nurture human resources with professional skills at an early stage.
We believe that our employees must have a firm understanding of corporate ethics and compliance to ensure the development of sound financial and capital markets. Accordingly, we provide all employees with regular training on information security and compliance. We also believe that not only having a strong commitment to compliance but also maintaining a high sense of morality and making decisions in light of general social norms is important for living up to the trust of customers and society. Based on this belief, we hold monthly discussions, using a case study approach, for young employees within the first five years of employment, with the participation of senior employees.
Education and Training System
Daiwa Securities Group seeks to be a group of true professionals who love their jobs and keep aiming high. Our employees not only acquire skills necessary for their current work assignments but also make consistent efforts toward achieving their career visions. We have adopted an educational system comprising mandatory programs clearly positioned as duties that must be worked on, and a variety of optional programs that can be chosen according to the needs of each employee for their career advancement. In this way, we support the autonomous career formation of each employee.
In 2019, we introduced the "Digital IT Master Certification System," a structured system for developing human resources that can leverage digital technologies to create innovation within our business. We have also introduced and improved other systems aligned with our business environment and strategies, and have set a target of 200 or more digital IT personnel as one of our Group-wide human resource development key performance indicators (KPIs).
|Number of times skill training was held in FY2020:||28 training courses held 49 times|
|Number of participants||4,966 people|
|Cumulative number of participants (FY2007-FY2020)||22,819 people|
|Cost for the Group’s educational investment:||¥1.8 billion|
|Cost per employee||¥140,000|
Training for Young Employees
Daiwa Securities Group views the first two years of an employee's career as a period for their basic training for becoming a professional. Accordingly, we implement the Daiwa Basic Program that covers this period of training. The program sets the items and levels that should be acquired, and organically combines group training, OJT, e-learning, and support for the acquisition of qualifications. We have been conducting an educational program called “Q-Road” for employees in their third to fifth year of employment. This program helps them improve their knowledge, techniques, and mindsets so that they can achieve “Quality No.1” in the industry. It sets high-level goals for them to further promote their growth.
We provide twice-a-year skills training aimed at enhancing the skills and techniques that employees themselves want to improve as an opportunity for them to acquire various skills and special knowledge. We offer roughly 30 kinds of e-learning, which employees can take when it is most convenient for them, and two-way online instructor-led training. We have thus developed a training system that can better satisfy employees' motivation for self-development. For example, in the "Inheritance and Business Succession Master" course, which is led by a practicing tax accountant, employees learn basic knowledge of laws and systems and then acquire practical skills by generating output through case studies. The course helps the participants to acquire the skills and specialized knowledge necessary for conducting high-quality solutions business, and many of participants have stated that the course helped them better understand customers’ issues and needs and provide solutions to address them. In addition, a wide range of training programs on coaching, digital literacy and other topics have been made available so that employees can choose programs according to their career aims, regardless of their own department and duties.
Training for Veteran Employees
We have been providing the Advanced Skill-building Program, a training program for employees aged 45 and older that is designed to continuously improve skills. We have also introduced a license certification system that provides incentives to employees who play active roles in their divisions and continue to work to improve the skills that divisions will need in the future as they implement our business strategies. Since its introduction, approximately 1,900 employees, accounting for more than 60% of personnel aged 45 and older, have undertaken a total of over 26,000 training programs.
Supporting Employees Trying to Earn Credentials
Daiwa Securities sees Financial Planner (AFP and CFP®) and Certified Member Analyst (CMA) qualifications as core requirements, and has set as a sustainability KPI a target of a combined total of 3,000 CFPs® and CMAs by FY2023. The number of employees with CFP® certifications has exceeded 1,000 for the first time for a company/organization in Japan, making it the highest level in the industry. CFP® is a high-level credential certifying knowledge and skills pertaining to the tax system, inheritance, and real estate fields, essential for providing financial planning services. Moreover, through the Daiwa Basic Program and Q-Road learning program, nearly all employees in their second year of employment acquire AFP qualifications. Our education system then allows employees to aim for CFP® or Certified Member Analyst of the Securities Analysts Association of Japan (CMA) certifications by their fifth year, depending on their own career goals.
We have also introduced an in-house Inheritance Planner Certification®. The certification is granted to employees who have completed practical training, based on extensive knowledge obtained through the acquisition of CFP® certification, that is applicable to business worksites. In addition, the company provides generous support by subsidizing certification costs so that employees can enhance their specialized skills and become professionals.
|Number of persons earning CFP® certifications:||1,165 people|
|Number of Certified Member Analyst of the Securities Analysts Association of Japan (CMA)®:||1,490 people|
Intra-Group Job Postings and the Career Track Change System
We have instituted a Career Track Change System that enables non-career-track employees to transfer to career-track and regional career-track positions. Under the system, more than 1,500 employees have moved to other positions. We have also instituted a system of intragroup job postings to help employees with skills and the desire to realize their potential to open new career paths.
To ensure that all employees can continue working with a high level of motivation, it is important to have a fair and convincing evaluation system. For this reason, Daiwa Securities Group has implemented a multifaceted evaluation system for managers whereby subordinates conduct evaluation. This involves subordinates assessing each manager’s job performance in carrying out daily duties and the results being fed back to the manager. The scheme aims to help managers to identify their challenges and improve their managerial skills through training programs and other means, thereby improving our overall productivity. The multifaceted evaluation system covers all managers, including executives, the heads of departments, offices, and sales branches, and section chiefs.
We also evaluate employees comprehensively by taking their compliance-related performance into account. In addition, we endeavor to create a personnel evaluation system that motivates all employees, regardless of years they are with us, whether they are young, middle of career, or experienced veterans, to take on the challenges of the next stage of their careers and to work in positions with greater responsibilities. Even while on childcare leave, employees are still eligible for promotions as we properly evaluate their contributions to date.